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Certified services win points from customers

Competition in the service sector is becoming fiercer – and consumers are becoming more discriminating. Besides quality, further factors such as trustworthiness and transparency decide how successful a service is on the market.

Neutral auditing by TÜV NORD CERT helps service providers win the race for sales: certification based on objective quality criteria provides a signpost for customers and enhances market opportunities. In addition, evaluation by independent and experienced experts helps to improve internal procedures and therefore contributes to improvements in quality. 

With its wide certification portfolio, TÜV NORD CERT offers service providers the opportunity to improve their competitive position over the long term.

Our Services

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Certified Service Quality

Anyone who builds an oasis in the much talked about "service wasteland" will clearly have an advantage over the competition. Companies whose quality of service leaves nothing to be desired can now confirm this with the...
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Certified customer satisfaction:"We make your success measurable"

Customer satisfaction is the key to long-term business success. The satisfaction of your customers stems from a subconscious comparative process between the expected and the perceived service. TÜV NORD CERT analyses your customer satisfaction based on the "TÜV documented customer satisfaction"...
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Customer contact centres – professional and reliable

International Standard EN 15838 unifies the requirements for call centres. TÜV NORD CERT offers corresponding certification - enabling in-house and outsourced customer contact centres to demonstrate their quality, reliability and professionalism...
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Our Services

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Service Excellence according to DIN SPEC 77224

With certification according to DIN SPEC 77224 service providers or service units from manufacturing industry can demonstrate their consistent customer focus and Service Excellence.
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