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AWO Tandem

Framework agreement on the tandem concept

Added value through AWO Tandem certification

In order to ensure quality in the facilities of Arbeiterwohlfahrt (AWO), the AWO Bundesverband has combined the requirements of the accredited DIN EN ISO 9001 with the quality requirements of AWO and developed the AWO tandem concept.


The non-accredited AWO quality requirements/criteria are derived, among other things, from the mission statement of the Workers' Welfare Association and the professional criteria of the respective areas. The AWO Bundesverband e.V. has concluded a framework agreement with TÜV NORD CERT GmbH for certification in accordance with AWO Tandem.

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Target group

The target group for the AWO tandem concept includes organisations of the Workers' Welfare Association that want to ensure their quality through the combination of DIN EN ISO 9001 and specific AWO quality requirements. This certification is aimed at organisations within the AWO that want to optimise and verify their services in accordance with the mission statement and the professional criteria of the respective areas.

Advantages of AWO Tandem certification

  • There are two certificates. One for the accredited standard DIN EN ISO 9001 as objective proof that the organisation/facility has introduced an effective quality management system.
    A second certificate which certifies that the non-accredited AWO quality requirements are complied with and implemented by the facility/organisation and thus the requirements of the AWO Federal Association are met

  • Certification is a confidence-building measure for customers, business partners and other persons/organisations/stakeholders etc. involved.

     

  • Certification creates transparency in complex structures.
  • An audit improves processes and workflows are optimised
  • Potential for improvement is uncovered during the audit
  • Improvement of competitiveness
  • Risk minimisation
  • Fulfilment of the requirements of the AWO Federal Association

AWO quality requirements/criteria

The basis is a certification according to DIN EN ISO 9001 with a time supplement, the AWO quality requirements/criteria are also checked.
There are different AWO quality requirements/criteria for the various social organisations, e.g. daycare centres, care for the elderly and integration assistance, etc. The AWO quality requirements/criteria are published by the AWO Bundesverband e.V. and are constantly being further developed. They can be downloaded from the homepage of the AWO Bundesverband.

Downloads

Service description

AWO Tandem service description
PDF
138 . 43 KB
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The audit process for certification according to AWO Tandem

1

Step 01

Conclusion of a contract for certification according to DIN EN ISO 9001 and the AWO quality criteria according to AWO Tandem

2

Step 02

Information to AWO Bundesverband about award of contract, conclusion of a contract for certification with AWO Bundesverband

3

Step 03

Assessment is carried out by a team of auditors (TÜV NORD CERT lead auditor and AWO auditor, who is also appointed for DIN EN ISO 9001)

4

Step 04

After successful certification, two certificates are issued by TÜV NORD CERT (each valid for three years with annual surveillance audits)

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