Test mark ensures workshops retain the trust of their customers
Many consumers find it difficult to place the necessary trust in a garage. Unfriendly service, unnecessary repairs and inflated bills are the most common points of criticism. But there is another way: to show customers where their car, bicycle or washing machine is in good hands, TÜV NORD offers a quality check. Garages whose service quality leaves nothing to be desired can have this confirmed with the "TÜV Tested Service and Repair Quality" quality mark.
The certification is particularly suitable for system providers who are often faced with the challenge of harmonising different quality levels in service provision between workshops to a consistently high level.
The inspection in the form of an audit provides information about the current performance level of the workshop and also provides concrete indications of potential for improvement. This enables companies to proactively meet the growing demands (e.g. for e-bikes) of the repair service market and optimise their business organisation through leaner, more efficient processes. More efficient operating processes can, for example, increase the number of repairs while maintaining the same level of quality. This creates additional capacity in the workshops.