Car dealership tester

How customer-friendly are the car dealerships? What do the garages do? And how reliable is your car brand? Become a test customer and put quality and service to the test at one of the next inspections. As a thank you, the garage will cover a large part of the inspection costs.

Because good is not good enough, vehicle manufacturers, car dealerships and specialist workshops invest a lot of time and money in order to become technically better and more customer-friendly. We document whether this is successful in regular analyses. We need your support for this.

Together with you, we analyse the quality of work, trustworthiness and customer satisfaction on behalf of the companies. After an inspection, you simply tell us how satisfied you were with the customer service. We also analyse the technical quality of the work. As a thank-you, the garage pays a large part of the inspection costs. And you are also on the safe side.

• Simply enter your contact details in the registration form and provide a few details about your vehicle.
• As soon as the next test for your vehicle brand is due at a garage near you, we will write to you. An experienced tester will coordinate the next steps with you and you will register your car for inspection.
• Before handing over your car, we will check it for any defects and, if necessary, install a few small faults that are easy to rectify. This could be a faulty bulb, for example.
• Then you bring your vehicle to the dealership for the appointment.
• When you pick up your car again, our tester will also be there. We check the inspection and make sure that all the work has been done properly.
• Finally, you answer a few questions about the test and rate the customer friendliness. That's it.

• Registration is free of charge and non-binding for you.
• TÜV NORD Mobilität has no influence on the commissioning of workshop tests for your vehicle brand in your area. Therefore, we cannot promise you one hundred per cent that you will be selected for a test.
• The extent to which the garage contributes to the inspection costs varies from test to test. However, if we contact you about a specific test, we can give you a clear and binding statement. Only then will you decide whether you want to take part in the test.