instance, a customer services team member. The intelligent communications robot will ask you for your account number and then forward the application for ... Corporate Center Innovation at TÜV NORD. And yet, the age in which smart robots, such as the ones we know from science fiction movies, will be deployed ... the work of people more efficient, but we aren’t going to be replaced by robots any time soon,” says the industrial engineer. On the contrary, Irina Fiegenbaum