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ISO 20000 Lead Auditor Training Course (17405)

The aim of this course is to provide students with the knowledge and skills required to perform first, second and third-party audits of IT service management systems against ISO 20000, in accordance with ISO 19011 and ISO/IEC 17021, as applicable. In detail, the training course will provide students with the basis to become a competent Lead Auditor, amongst others via the following:

  • explain the purpose of an IT service management system (ITSMS)
  • Plan, conduct, report and follow up an audit of an IT service management system to establish conformance with ISO 20000 and in accordance with ISO 19011
  • benefits of an IT service management system
  • benefits of a third-party accredited certification
  • concepts and terminology defined in the standard
  • writing nonconformity reports
  • explain the purpose and differences between first-, second- and third-party Audits

Successful completion of the course (including examination) will result in the issue of a certificate which may be used to support an application to become registered as an IRCA auditor. Being certified as an IRCA auditor is a clear statement that you are a recognized, qualified and capable auditing professional.

Recommended prior knowledge:

The students are expected to know the requirements of ISO 20000 and have the knowledge of the following IT service management principles and concepts:

  • The relationship between organizational objectives and the delivery of supporting IT systems and Services
  • Concepts of organizational governance through financial management and risk Management
  • Chief interests, priorities and experiences of end users, customers and other stakeholders
  • Principles of IT service Provision
  • The influence of organizational processes on IT system demands and the impact of changing processes
  • Typical technologies underpinning business information systems

Please use our registration form