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  2. ISO 20000 Lead Auditor Training Course

ISO 20000 Lead Auditor Training Course (17405)

The aim of this course is to provide students with the knowledge and skills required to perform first, second and third-party audits of IT service management systems against ISO 20000, in accordance with ISO 19011 and ISO/IEC 17021, as applicable. In detail, the training course will provide students with the basis to become a competent Lead Auditor, amongst others via the following:

  • explain the purpose of an IT service management system (ITSMS)
  • Plan, conduct, report and follow up an audit of an IT service management system to establish conformance with ISO 20000 and in accordance with ISO 19011
  • benefits of an IT service management system
  • benefits of a third-party accredited certification
  • concepts and terminology defined in the standard
  • writing nonconformity reports
  • explain the purpose and differences between first-, second- and third-party Audits

Successful completion of the course (including examination) will result in the issue of a certificate which may be used to support an application to become registered as an IRCA auditor. Being certified as an IRCA auditor is a clear statement that you are a recognized, qualified and capable auditing professional.

Recommended prior knowledge

The students are expected to know the requirements of ISO 20000 and have the knowledge of the following IT service management principles and concepts:

  • The relationship between organizational objectives and the delivery of supporting IT systems and Services
  • Concepts of organizational governance through financial management and risk Management
  • Chief interests, priorities and experiences of end users, customers and other stakeholders
  • Principles of IT service Provision
  • The influence of organizational processes on IT system demands and the impact of changing processes
  • Typical technologies underpinning business information systems

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