Car dealership and workshop
TÜV NORD damage assessments optimise the claims management process at car dealerships and garages: they ensure swift processing, take the pressure off service advisers and provide a legally sound basis for settling claims with your customer’s insurance company.
You’ll be familiar with this scenario: a customer arrives at your car dealership or garage with a car that’s been in an accident and wants to know how much it will cost to settle the claim. That’s where our TÜV NORD loss adjusters come in; their report provides the basis for settling the claim. The extent of the damage is assessed and documented – in an impartial and market-oriented manner.
TÜV NORD’s experts prepare damage assessment reports for a wide variety of vehicle types. These include:
For every vehicle category — including electric vehicles and hybrids — the extent of the damage, the repair method and the financial implications are assessed on a case-by-case basis. This provides your service advisers with a sound basis for settling claims.
The fast and digital assessment
Record damage anywhere and at any time via app
The classic on-site inspection
In claims management, speed, reliability and a thorough assessment are key. TÜV NORD’s damage reports provide car dealerships and garages with an independent basis for settling claims and planning repairs.
Your benefits at a glance:
This enables you to serve your customers efficiently whilst optimising internal claims management processes.
Where it is possible to provide more detailed information on the cause of the damage, this will also be recorded in the damage assessment report. Possible causes may include:
You can also expect us to provide an assessment of the damage pattern: does the damage observed correspond to the stated cause of the damage or the described sequence of events? We provide an expert assessment of this in the damage report.
TÜV NORD’s loss adjusters document the damage using photographs. This involves taking photos of the vehicle as a whole – for example, from the front left and rear right – as well as of the damaged areas and parts.
Assessment of accident damage and calculation of repair costs
The TÜV NORD damage assessment report lists the damaged parts. We distinguish between parts that need to be replaced and those that can be repaired. On request, we can also provide a repair cost estimate.
The estimate sets out all items transparently:
This provides car dealerships and garages with a market-based, legally sound basis for settling claims with the customer’s insurance company.
This is another area of expertise covered by the reports provided by TÜV NORD: our assessors have a trained eye and can identify pre-existing damage, as this has a significant impact on the replacement value, the residual value and the depreciation. Any pre-existing damage is documented photographically and attached to the report.
TÜV NORD also calculates the replacement value. To do this, we use existing calculation programmes as well as quotes from the motor trade to arrive at a figure in line with market conditions. If a replacement value does not need to be determined because it is not required for the settlement, we can also omit this step.
If the repair costs amount to approximately 60 per cent of the replacement value, we will determine the residual value. The residual value is based on the realisable market value of the vehicle, naturally in its damaged condition.
A damage assessment report documents damage to the vehicle and includes, amongst other things, a description of the damage, a calculation of repair costs, depreciation, the replacement value and, where applicable, the residual value.
A damage assessment report is required when damage needs to be documented, repair costs calculated or a basis established for settling a claim.
Yes. With REMOX and the autolytic app, TÜV NORD offers various options for digital damage assessment and inspection.
Damage assessments can be carried out for, amongst other things, cars, vans, lorries, buses, motorhomes and caravans.
