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Car dealership and workshop

TÜV NORD damage assessment reports for car dealerships and garages

Damage assessments without long waiting times for your customers’ vehicles: TÜV NORD provides impartial and legally compliant damage estimates digitally via a 24/7 app or REMOX live video stream – often within an hour – or directly at your premises. This helps you minimise downtime, take the pressure off your service team and ensure faster claims settlement.

Auto auf Hebebühne und eine Frau steht mit einer Lampe am vorderen Reifen

What does a TÜV NORD damage assessment report cover?

  • Assessment of damage to the vehicle
  • Assessment of the roadworthiness of the damaged vehicle
  • Description of the work required to repair the damage
  • The scope of repairs is determined
  • A damage cost estimate is drawn up
  • The vehicle’s value is determined (replacement value, dealer selling price, dealer purchase price)
  • The vehicle’s reparability is assessed
  • The repair time or replacement time is specified
  • Assessments regarding compensation for loss of use are made
  • The vehicle’s depreciation is determined
  • Residual value of the damaged vehicle is determined

Damage assessments for cars, commercial vehicles and motorhomes

TÜV NORD’s experts prepare damage assessment reports for a wide variety of vehicle types. These include:

  • Passenger cars
  • Vans
  • Commercial vehicles
  • Lorries
  • Buses
  • Motorhomes
  • Caravans

For every vehicle category — including electric vehicles and hybrids — the extent of the damage, the repair method and the financial implications are assessed on a case-by-case basis. This provides your service advisers with a sound basis for settling claims.

Three ways to obtain a damage assessment: online or on-site

REMOX - Live video transmission

The fast and digital assessment

  • Immediate appraisal - even over long distances
  • Easy handling and no waiting times for an expert
  • Speed and service - an expert opinion within an hour
  • Acceptance by insurance companies and in court
  • Examination according to the dual control principle
  • No software installation necessary
  • GDPR-compliant temporary release of camera and microphone

 

autolytic App

Record damage anywhere and at any time via app

  • Available 24 hours a day
  • Workshop staff or even your customers can submit photos of the accident damage themselves
  • Simple and intuitive photo documentation of the damage within the app, including automated submission of the images
  • Our specially trained TÜV NORD assessors review the images for suitability and, if necessary, supplement them via remote assessment
  • A detailed repair cost estimate is generated automatically — your service advisers are relieved of administrative tasks and can focus on customer service
  • Your customers receive a comprehensive TÜV NORD report or a repair cost estimate, including usable images
    Sustainability: A fully digital, paperless process

 

Inspection at your workshop

The classic on-site inspection

  • Of course, we also come to your car dealership or workshop to record your customer's accident damage
  • Personal and direct dialogue with your workshop employees and your customers
  • Independent assessment of the accident vehicle by our TÜV NORD experts
  • Arrangements can be made directly with your workshop employees
  • Test drives are possible

Good to know

Frequently Asked Questions on Damage Assessments for Garages

A damage assessment report documents damage to the vehicle and includes, amongst other things, a description of the damage, a calculation of repair costs, depreciation, the replacement value and, where applicable, the residual value.

A damage assessment report is required when damage needs to be documented, repair costs calculated or a basis established for settling a claim.

Yes. With REMOX and the autolytic app, TÜV NORD offers various options for digital damage assessment and inspection.

Damage assessments can be carried out for, amongst other things, cars, vans, lorries, buses, motorhomes and caravans.

Contact

We look forward to receiving your inquiry!

TÜV NORD Mobilität

Damage appraisals/vehicle valuations

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