Instant appraisals

With the TÜV NORD Instant Assessment, you can document vehicle damage together with our experienced assessors via a live video stream – meaning you’ll usually receive a detailed estimate within 45 minutes, enabling a quick and reliable claims settlement.

A moment of inattention, a dent in the car – a mishap that happens all too easily. Whereas previously the claims assessor had to travel to the garage in person to assess the damage, this task is now handled by specially trained TÜV NORD engineers. 

They are often already on site and remain in constant contact with the assessor via smartphone or tablet. Together, they examine the damage in detail and calculate the necessary repairs and costs in real time. The repair cost estimate is ready just 45 minutes later.

Don’t keep your customers waiting any longer! With the patented TÜV NORD SofortGutachten system, you can offer them a fast, high-quality service.

• You and your customers save unnecessary waiting time
• You receive the repair cost estimate straight away on site
• After 45 minutes, you and your customers can make all the important decisions regarding repairs, hire cars, etc.
• You can start processing the claim immediately afterwards
• The customer will have their car back sooner

Put your trust in the qualified TÜV NORD team on site and the TÜV NORD assessor at the claims centre. Because with four pairs of eyes scrutinising the details, neither you nor your customers will miss a thing.

• 2,000 additional staff guarantee swift processing
• The TÜV NORD engineers responsible for your case can combine the damage assessment directly with the on-site inspection tasks
• The TÜV NORD engineers are in direct contact with TÜV NORD claims assessors at the expert centre
• Together, they go through the damage
• Based on the information from the livestream and the exchange of information with the TÜV NORD engineers, the assessor at the claims centre prepares the TÜV NORD Immediate Assessment

• The patented TÜV NORD SofortGutachten system offers a comprehensive software solution that enables the capture of high-resolution images via livestream
• Once the administrative details have been entered, the damage assessment is completed in a matter of seconds
• All necessary vehicle information is transmitted to the claims centre prior to the live stream
• Damage assessment begins at the claims centre even whilst the livestream is in progress
• The bottom line is: you save time and gain satisfied customers