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Customer Satisfaction Evaluation

General Information about the company

Dear Client,

One of our most important goals is to improve the quality of our services continually.
But, in order to achieve this, we need your help: we would like to ask you to fill in this questionnaire. The results will enable us to evaluate your satisfaction with TÜV NORD and to include your ideas and suggestions in our continual improvement processes.

TÜV NORD CERT GmbH

1. General Information about the company

Assessment of our services

2. Assessment of our services

First indicate how satisfied or dissatisfied you are with these criteria, and then how important or unimportant the criteria is to you. Please rate each of the following criteria from your own personal point of view.

Our contact / approach with you

Our quotation

- Response time

- Understandability

- Completeness

Preparation and planning of the audit / inspection

Remote Audit

In case you did not decide to perform the audit via remote, please continue with the question about the expertise / competence of our staff.

- Quality of Video- and Audio

- Understandability and traceability

- Effort

Expertise / competence of our staff

Personal behavior and approach of our staff

Adherence to schedule

Report of audit / inspection

Presentation of corrective actions and improvement potentials

Speed of the document processing / creation of the certificate

Invoice and invoicing procedure

Quality of our services in general

Price-performance ratio

General questions

3. General questions

If yes, how satisfied were you with the response to the complaint / objection?

Submit

Fields marked with * are required fields.

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