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Customer Satisfaction Survey

Dear Client,

One of our most important goals is to continually improve the quality of our services. But in order to achieve this, we need your help: we would like to ask you to fill in this questionnaire. The results will enable us to evaluate your satisfaction with TÜV NORD and also to include your ideas and suggestions in our continual improvement processes.

Kundenzufriedenheit Englisch

1. General information


2. Performance of the audit / of the inspection

(1= very satisfied; 2= satisfied; 3= less satisfied; 4= dissatisfied)


3. Technical competence and personal behaviour of our staff

(1= very satisfied; 2= satisfied; 3= less satisfied; 4= dissatisfied)


4. Documentation


5. Certificate / Test mark

(1= very satisfied; 2= satisfied; 3= less satisfied; 4= dissatisfied)


6. General questions

6.1 How satisfied are you in general with the following points in relation to TÜV NORD?
(1= very satisfied; 2= satisfied; 3= less satisfied; 4= dissatisfied)

6.6. Please assign marks from 1-6 for the following criteria, whereby 1 is “very important” and 6 is “not important”. Please only use each mark once.


7. Statistical information

Fields marked with * are required fields.

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Data sent by you on a contact form is only used by us for contact purposes (e.g. in order to process your request). Your data is not shared with other companies. If you want, we will delete your data from our system immediately after using it; just please send us an e-mail to that effect.