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  4. EN ISO 9001

Documented performance capability

It is not only the quality of individual services that determines the success or failure of an organisation. Readiness and ability to react flexibly and fast to changes and preferences of customers and markets are just as important. An effective quality management system is essential in order to meet these complex demands.

Globally recognised proof of competence

All over the world, the EN ISO 9000 family of quality management standards form the basis for quality assurance and quality management. They are the most extensively used of all the standards issued by ISO (International Organisation for Standardization). At both national and international levels, a quality management system certified according to EN ISO 9001 is considered ideal proof of competence and performance capability. Among other things, the certification is concerned with

  • Continual improvement and nonconformity prevention
  • Reduction of waste, increased concentration on important issues
  • Determination and monitoring of quality-related costs
  • Product liability and product safety
  • Product and process development
  • Interdisciplinary cooperation

Update expected for 2015

The current version of the Standard was issued in 2008. However, an amended version is expected for 2015, which will take account of the increasing complexity of the environment within which organisations have to work and also focus more strongly on the special features and needs of service providers. It can also be assumed that a new High Level Structure will create greater harmony between ISO 9001 and other management system standards. A further aspect will be that the responsibility and autonomy of organisations will be much more strongly emphasised; the same applies to the importance of the process approach and handling of risks. What will not change: ISO 9001 will continue to be the only non sector specific certification standard for quality management systems and will still maintain its most important quality objectives following amendment, such as customer satisfaction and generation of compliant products and services.

Certification according to DIN EN ISO 9001 by TÜV NORD CERT offers the following benefits:

  • Sustainable quality assurance
  • Indication of possibilities for improvement and savings potentials
  • Greater satisfaction of customers and employees
  • Enhanced image
  • Risk minimisation
  • Increased cost-effectiveness through process improvement
  • Increase in competitiveness
  • Fulfilment of specific customer requirements
  • Can be implemented regardless of sector
  • Worldwide comparability