The health sector is about to face considerable change and there are challenges ahead which will require a holistic approach. Demographic developments mean that the number of patients and their need for care will continuously increase. As more and more information becomes widely available to the general public, and patients and their relatives become ever more “expert”, expectations are rising and mistakes are no longer tolerated. The internet in particular serves the rapid spread of information ... and soon yet another scandal is born.
And then there are ever more laws and regulations to consider, leading to greater complexity overall, and so working in the health sector is becoming ever more demanding. It is not only that there is a shortage of qualified personnel ... administration tasks take up more and more time. The risk of organisational problems and of errors being made at the process and staff levels is therefore higher.
But what can medical practices, care facilities and clinics do to counteract this? We are convinced that the complexity within the health sector can only be managed by analysing and understanding systems as a whole, along with appropriate planning, action and monitoring. Structured and systematic management systems are and will remain the most reliable means of minimising risks in day-to-day healthcare work.
These systems provide added knowledge and value by means of systematic processes and clear assignment of responsibilities, risk identification and reduction, leaner processes and less waste, process optimisation and increased efficiency, identification of potentials for improvement, better quality of work and increased profitability.
Management systems certified by TÜV NORD do not only demonstrate the professionalism and performance of the organization to third parties such as patients, shareholders and regulators. They also help staff to engage more intensely and to commit to their work day after day. Take a look at the individual areas you are interested in and contact us to learn more.