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Service Sector

  1. Certification
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  3. Service Sector

Competition in the services sector is intensifying - and consumers are becoming more demanding. In addition to the quality of the actual service, other factors such as trustworthiness and transparency determine the success on the market. A neutral test by TÜV NORD CERT becomes a strong argument for providers: anyone who has their services certified on the basis of objective quality criteria gives customers orientation and can make better use of their market opportunities. In addition, the guidance of independent and experienced experts helps to improve internal processes and thus contributes to an increase in quality. With a broad portfolio and certifications according to TÜV NORD CERT service companies the opportunity to sustainably strengthen their competitive position.

Overview of Certifications

Certified Service Quality
Certified service quality – measuring the performance of service providers against cross-sector criteria.
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Certified Customer Satisfaction
Certified customer satisfaction – cross-sector certification for organisations wishing to measure and improve customer satisfaction.
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ISO 18295
The international standard for high-quality service in customer contact centres.
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DIN SPEC 77224
Service Excellence. Evidence of excellence for service providers wishing to provide the highest standards of service to their customers.
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