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Quality Management

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A well-developed quality management system can benefit organizations in many ways. The most significant benefit is the assurance of compliant products and strengthening of competitive position. Use of systematic quality management means that organizations have to determine customer needs and also review how far they are fulfilled in accordance with legal and other requirements. Customer satisfaction is as good as guaranteed as a result.

In addition, systematic performance and process descriptions within the framework of quality management mean reliable product quality – not least because processes are better controlled, and managers can make well-founded decisions thanks to the greater transparency offered by the system. Above all, constant change is one of the most important factors in today’s world, and systematic quality management means that organizations can react better to complex demands and changes in the market. In this context, the system protects against risks and makes it easier to learn from mistakes instead of repeating them, and also to recognise opportunities. Efficiency over the long term with lower overall costs is sure to result.

TÜV NORD CERT provides vital support with all this. For within the framework of certification we do not only offer mere certification and surveillance audits. Identification of potentials for improvement and consideration of changing framework conditions are also part of what we offer. TÜV NORD CERT, with its international subsidiaries, works all over the world according to international certification rules and offers the entire spectrum of quality management services on a one-stop basis. This applies to certification according to DIN EN ISO 9001 and specific sector standards, and also to proof of quality for special areas of activity.

 

Quality Management Certifications

ISO 9001 standard for quality management of organizations
ISO 9001
The most important standard for quality management – for all sectors, all over the world.
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IATF 16949
Improved system and process efficiency based on the quality standard for the automotive sector.
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The 9100 family
Quality management certification for the aviation and aerospace sectors.
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Certified Service Quality
Certified service quality – measuring the performance of service providers against cross-sector criteria.
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ISO 18295
The international standard for high-quality service in customer contact centres.
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DIN SPEC 77224
Service Excellence. Evidence of excellence for service providers wishing to provide the highest standards of service to their customers.
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VDA 6.1, 6.2 and 6.4 (German Association of the Automotive Industry)
Quality management for the automotive supply Industry.
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Federal Motor Transport Authority (KBA)
Certification according to national and international road traffic Legislation.
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ISO/TS 22163
The sector-specific standard for quality management in the railway Industry.
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ISO/TS 29001
The quality management standard for the petroleum, petrochemical and natural gas sector.
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OK for Kids
The seal of quality for child-friendly organisations and their products and services.
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